1. Introduction
Welcome to PannaAfric ("we," "our," or "us"). PannaAfric is a pan-African media and commerce platform operated by Hope Ndukwe. We are committed to protecting your personal information and your right to privacy.
This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit pannaafric.com and test.pannaafric.com, purchase our products, subscribe to our newsletter or become an Insider member.
By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not access our platform.
2. Information We Collect
2.1 Information You Provide Directly
- Contact Information: Name and email address when you subscribe to our newsletter or create an account.
- Payment Information: When you purchase products, payment details are processed by Stripe (a PCI-DSS compliant processor). We do not store your full card number on our servers.
- Membership Information: Email address and subscription status when you join PannaAfric Insider via Memberful.
- Communications: Messages you send us via email at pannaafric@gmail.com.
2.2 Information Collected Automatically
- Log Data: IP address, browser type, pages visited, time spent, referring URLs and other technical information.
- Cookies: Small data files stored on your device. See Section 6 for our cookie policy.
- Analytics: Aggregated usage data to help us understand how our platform is used.
3. How We Use Your Information
We use the information we collect to:
- Process your purchases and deliver digital products.
- Send you the weekly newsletter and Africa Power Briefings you subscribed to.
- Manage your PannaAfric Insider membership.
- Respond to your inquiries and provide customer support.
- Improve our website, content and services.
- Send transactional emails (order confirmations, receipts, membership updates).
- Comply with legal obligations.
- Detect and prevent fraud and abuse.
We will never sell your personal data to third parties. We will never send you unsolicited promotional emails from third-party companies.
4. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA) or United Kingdom, our legal bases for processing your personal data are:
- Contract: Processing necessary to fulfill your purchase or membership.
- Consent: For newsletter subscriptions and marketing communications — you can withdraw consent at any time.
- Legitimate Interests: For fraud prevention, security and improving our services.
- Legal Obligation: Where we must retain data to comply with applicable law.
5. Third-Party Services
We use the following third-party services that may collect or process your data:
- Stripe (stripe.com) — Payment processing. Governed by Stripe's Privacy Policy.
- Brevo (brevo.com, formerly Sendinblue) — Email marketing and transactional emails.
- Memberful (memberful.com) — Subscription membership management.
- Gumroad (gumroad.com) — Digital product delivery.
- YouTube / Google — Embedded videos. Google may collect data per their Privacy Policy.
- CJ Affiliate — Affiliate program management.
- Printful — Print-on-demand merchandise fulfillment.
We encourage you to review the privacy policies of these third parties, as we are not responsible for their data practices.
6. Cookies
We use cookies to enhance your browsing experience. The types of cookies we use include:
- Essential Cookies: Required for the website to function (session management, security).
- Analytics Cookies: Help us understand how visitors use our site. Data is aggregated and anonymized.
- Preference Cookies: Remember your settings and preferences.
You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality. By continuing to use our website, you consent to our use of essential cookies.
7. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes described in this policy:
- Email subscriber data: Until you unsubscribe or request deletion.
- Purchase and order records: 7 years for accounting and legal compliance.
- Membership records: Duration of membership plus 2 years.
- Server logs: 90 days rolling.
8. Your Rights
8.1 GDPR Rights (EEA/UK Residents)
If you are in the EEA or UK, you have the right to:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Request correction of inaccurate data.
- Erasure: Request deletion of your data ("right to be forgotten").
- Restriction: Request that we limit how we process your data.
- Portability: Receive your data in a machine-readable format.
- Object: Object to processing based on legitimate interests.
- Withdraw Consent: Withdraw consent for marketing at any time.
8.2 CCPA Rights (California Residents)
California residents have the right to:
- Know what personal information we collect, use, disclose or sell.
- Request deletion of your personal information.
- Opt-out of the sale of personal information (we do not sell your data).
- Non-discrimination for exercising your CCPA rights.
To exercise any of these rights, contact us at pannaafric@gmail.com. We will respond within 30 days.
9. Data Security
We implement appropriate technical and organizational measures to protect your data, including SSL/TLS encryption, secure servers, limited access controls and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
10. International Transfers
PannaAfric operates globally. Your data may be transferred to and processed in countries outside your jurisdiction, including the United States. When we transfer data from the EEA/UK, we ensure appropriate safeguards are in place in accordance with GDPR requirements.
11. Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately at pannaafric@gmail.com.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions about this Privacy Policy, wish to exercise your rights or have a privacy complaint, contact us:
PannaAfric
Founded by Hope Ndukwe
Email: pannaafric@gmail.com
Website: pannaafric.com